Topica Loopframe_Guzzi Archive


Subject: Find a human

Author: Prusnek

Date: Aug 20, 2005, 8:14 AM

Post ID: 1719325003



Lannis wrote:

 I hope Guzzi's North American operation heeds the call. Sometimes I
want to grab one of them by the collar and say "Can't you see the
opportunities you are missing? Don't you understand that your customer
base is a small, eccentric, extremely loyal, close-knit, communicating
band of RIDERS?!?! DEAL with them on that basis and not like they are
Harley or Honda or WalMart customers....".

Oh well.

Well, I hope that they improve, although I doubt it. A few years ago I
was at one of those international bike shows here at the IX exposition
center in Cleveland. While visiting the Guzzi booth and bouncing around
on the various models a salesperson zeroed in on me and started talking.
The instant I mentioned that I had just finished restoring an old Ambo,
he said "Sell it and buy a new one!", turned on his heel and walked
away. I was dumbfounded. Needless to say I wasn't very impressed, and
my impression of the company took a nosedive, and I lost some of the
warm fuzziness I had for them.

John Prusnek

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